CLINIC REOPENING ANNOUNCEMENT
We are delighted to announce our reopening plan at OrthoMax based on the recent government announcements. We are looking forward to slowly getting back to business over the coming weeks and months. See our phased reopening timeline below, along with important updates and guidelines for our clients during your upcoming visits.
June 8th – Partial reopening
On June 8th we will reopen our clinic only for patients to pick up products, and to begin scheduling patients for future appointments. No treatments will be carried out at this time. Safety screens have been fitted in our reception area and social distancing measures will be maintained.
June 15th – Clinic will fully reopen as per Government Guidelines
The clinic will reopen and most services will be available. The safety of our patients and staff is paramount, and hence extra health and safety measures will be implemented before we resume treatments, including the use of extra protective equipment and controlled movement around the clinic. Patients will only be permitted to the clinic when we are ready to take you in for your treatment in order to control numbers within the premises. Patients will now be required to fill in most consultation forms in advance of your visit. Links to forms will be emailed when you book in.
We encourage patients to utilise email, and phone as much as possible and do not attend the clinic unless for a treatment or to pick up products if possible. There will be no price lists or other documentation available at the clinic.
All patients will be asked to fill in a short Covid-19 survey before attending the clinic, this will be included in your booking confirmation email.
If you feel unwell ahead of your appointment, please contact us to reschedule your booking 24-hours in advance to avoid any missed appointment fee.
Patients booked in for skin treatments and skin consultations will be required to fill in your skin consultation via email before attending the clinic. We will be unable to look after patients who haven’t completed their forms in advance.
Please arrive just a couple of minutes before your appointment, or will be asked to wait outside the clinic if you arrive too early.
Please wear a mask during your visit if possible or it will be available at the clinic for $2/ mask.
Please exercise social distancing during your visit.
We encourage patients to use the toilet before you leave home or work as toilet access will be restricted.
No food or drink is permitted in the clinic, please dispose of any of these items before you arrive at the clinic.
Please limit the number of personal belongings you take with you.
We encourage payment in advance as much as possible for treatments, only card, and contactless payments will be accepted, no cash payments. This will ultimately save you time and not have to queue on-site.
Following your treatment, you will be escorted to our waiting area where you can leave as soon as you can see that it is possible to do so without being in direct contact with other patients.
Your safety is our priority, disposables will be used for every patient and a fresh room will be ready for you during your treatment.
We thank you for your understanding and cooperation on the above necessary measures in advance. Your safety is our absolute priority and we will still endeavor to deliver the best service possible with no compromise on quality, despite these extra health and safety measures being in place.
Finally, we would like to thank all our patients for the overwhelming support in recent weeks which has really helped us to remain optimistic during this difficult time.
Our health professional team share one common goal for our patients is to enjoy their lives pain free. The goal is to achieve optimal recovery of function, movement, and maximize the patient’s quality of life.
Taking care of patients is what healthcare is all about. We keep our promise to show appreciation and gratitude towards our patients. We always try to go above and beyond the patient’s expectations.
Having a healthy lifestyle not only decreases the risk of developing chronic conditions but also increase physical and mental well-being. We always strive to educate our patients to improve the overall quality of their lives with our therapeutic techniques and modalities.
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